Assistant Reception Coordinator

The function of the Assistant Reception Coordinator is to give the customer the best first impression of Eastern Surfaces Inc. through both phone and in-person interactions.

The Assistant Reception Coordinator is expected to uphold Eastern Surfaces Inc. best practices that ensure meeting management and customer expectations.

Primary Responsibilities

  • Learn functions of different departments and personnel
  • Answer in-coming calls politely and professionally, then direct to the proper personnel department
  • Take detailed and accurate messages, then deliver to recipient promptly
  • Provide a warm greeting to all visiting ESI facility, ask to sign-in, as well as provide some general guidance
  • Pull-up any connected information in Company software system regarding customer visit; including any layout, sign-off sheets, etc. and give to Sales Associate
  • Locate Sales Associate to assist with sales needs
  • Keep reception counter neat, orderly, and free of trash at all times
  • Assist with customer fab only pieces: paperwork, paying any balance due, then informing shop and directing customer to pick-up area
  • Making sure all Sales forms are kept current and stocked.
  • Prepare and receive daily mail
  • Keep showroom conditions customer friendly (temp., lights, music) as directed by Department Manager
  • Take customer credit card deposits when needed
  • Assist office staff as needed as directed by Department Manager
  • Gain knowledge of products sold and steps in the job cycle
  • Check and respond to daily messages left on general mailbox and emails
  • Check Saturday appointment list on Friday mornings and relay materials to be viewed to shop to have ready for customers
  • Answer general inquiries from incoming calls regarding confirmed templates or installs, product, or processes
  • Maintain inventory of “for sale” cleaners and sealers at front desk
  • Assist with general appearance of showroom; keeping neat, clean, and well-organized at all times
  • Incoming/ outgoing emails • Incoming/ outgoing calls

Secondary Responsibilities

  • Additional Tasks assigned by Management

Compensation & Benefits

We offer 401K, Medical, Dental and Vision benefits, paid holiday and vacation days and opportunity for advancement.

Eastern Surfaces is an equal opportunity employer.

Apply Today

If you have a good work history, a positive attitude and can work well both independently and on a team, we want to talk to you! Please submit your resume using the form below.

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